Are the add-on supposed to charge shipping?
No. We are updating the shipping on add-ons so that now it won’t charge extra for each item. If you have already paid, we will be going through all the previous orders and refunding the correct amount charged for the extra shipping cost.
Last updated: May 07, 2021 09:35
How do I pledge for an enhancement ring?
Enhancement rings will count as 1 ring pledge. If you already pledged for 1 or more rings, you can choose one of our enhancement rings when the surveys go out at the end of the campaign. They can also be purchased as “add-on” later on.
Last updated: May 07, 2021 09:59
Can I add-on a 14K ring?
Yes! We’ve just added a 14K add-on option, priced the same as the early bird for anyone looking to add some extra magic to their pledge :)
Last updated: May 07, 2021 12:17
What if I want to buy from several tiers? I want a ring but I also want earrings.
Only ONE tier can be chosen per backer but add-ons for jewelry pieces are unlimited. The Kickstarter will have the option for several add-ons. For example if you pledge for a ring, you can still “add-on” earrings or necklaces separately at checkout.
Last updated: May 07, 2021 13:48
What if my class hasn’t been unlocked? Should I wait to pledge?
Kickstarter will not charge you until the campaign has ended if successful. It’s better to pledge so that we reach the stretch goals and unlock classes. The more people that contribute with pledges, the more goals and classes we can unlock. At the end of the campaign you will be able to specify which class you want of the available unlocked classes.
Last updated: May 07, 2021 13:48
What is kickstarter? Why kickstarter?
Kickstarter is a crowdfunding platform to help creators bring their projects to life with the help of their community. This launch is highly anticipated and in order to meet demand, we decided to run it as a kickstarter.
Last updated: May 07, 2021 13:48
What are early bird tiers?
Early bird tiers are discounted reward tiers for early pledgers. We will have early bird tiers that will run for the first 24 hours of the campaign, as well as one super early bird tier for 1 ring limited to the first 250 people.
Last updated: May 07, 2021 13:48
How do I specify my Ring size, Color, or Class?
After successful completion of the Kickstarter we will send out surveys to get all this information from you. You can pledge first and decide on specifics later. Size options will range from size 3 - 14 including half sizes.
Last updated: May 07, 2021 13:48
Can I use my BISOULOVELY coupons on Kickstarter?
Unfortunately Kickstarter is separate from our online store, so bisou points and discount codes will not be redeemable on Kickstarter.
Last updated: May 07, 2021 13:48
Will these pieces come to the BISOULOVELY store? Will they ever come back?
They may come back in some capacity but only in certain colors and sizes. The same extent of variations or designs in the Kickstarter may not return. Take this chance to grab the pieces you love while you can!
Last updated: May 07, 2021 13:48
Can I change my order after I back a Tier? Can I change tiers?
Yes you can change your pledge while the campaign is live. If you pledge to an early bird tier and wish to change you run the risk of losing that tier if it has ended.
Last updated: May 07, 2021 13:48
When will I be charged for my pledge?
All pledges will only be charged at the END of the campaign, as long as the Kickstarter meets its initial goal of $30,000 CAD.
Last updated: May 07, 2021 13:48
When is the expected ship date?
The expected ship date for this line will be November 2021. The campaign itself will last 30 days, then it will take two weeks for the funds to be released to us. Only then can we start production, which we expect to take 8-10 weeks. From there we will package and fulfill orders.
Last updated: May 07, 2021 13:48
Can I have custom stones on my piece(s)?
Our regular RPG pieces will not be customizable outside of color and class preference, but all 14K gold pieces will have the option to choose between center stones for whichever class they pledge for.
Last updated: May 07, 2021 13:48
What is a Stretch Goal ?
A stretch goal is unlockable content given after funding amounts beyond our initial funding goal has been met. For example, at $30,000 we will reach out goal - but at $50,000 we will unlock even more content that you can choose from.
Last updated: May 07, 2021 13:48
Can I change my shipping address after the campaign ends?
Yes and no, you will be able to during the campaign and for some time after the campaign ends but to avoid complication it’s best to provide an address you’re most sure you’ll have access to later this year.
Last updated: May 07, 2021 13:48
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.